Question 1

Privacy Policy

Accepted Answer

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from  (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example we use Wix for our ecommerce platform and use this database to store customer information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The Site is not intended for individuals under the age of 18.

Question 2

Shipping Policy

Accepted Answer

All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
 
Please direct any questions to info@itzbutterwaffles.com(mailto:info@itzbutterwaffles.com)
 
How do I check the status of my order?
 
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 
 
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Question 3

Return Policy

Accepted Answer

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 
 
In the event that your order arrives damaged in any way, please email us as soon as possible at info@itzbutterwaffles.com (mailto:info@itzbutterwaffles.com)with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
 
If you have any further questions, please don't hesitate to contact us, we'd be happy to help.

Question 4

FAQs

Accepted Answer

Q: Where are your products manufactured:
A: Since we use mutiple brand names our products are produced in various places worldwide.
 
Q: Where is your apparel printed at?
A: Our apparel is printed right here in California. All our shirts, hoodies and apparel is printed in USA.
 
Q: How should I wash my garment?
A: All washing instructions are on the tag of your apparel product.
 
Q: Can I Return my item if its damaged?
A: Please read the above section under Return Policy for more details.
 
Q: I dont see my size?
A: We supply all types of sizes for everyone. Please reach out to us with your size and we'd be happy to help. Email us at info@itzbutterwaffles.com(mailto:info@itzbutterwaffles.com)

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